Service Desk / Computer Tech

Green Light Business Technology, a division of Computer House Calls, is a provider of managed services to small and medium businesses. We have an opening for a Managed Services Technician / Network Administrator to work in the managed services division of our business. We are looking for a qualified candidate with commercial IT experience that can hit the ground running.

Responsibilities Include:

• Provide day to day technical support for customer hardware and software.
• Monitor and manage alerts that come through from managed services customers.
• Effectively manage tickets to comply with service level agreements.
• Assist in the sales process for managed services.
• Perform technical assessments for customers.
• Design and implementation of technology infrastructures including networking equipment, servers, workstations, and software at customer sites.

Technical Skills Required:

· 3-5 years of commercial IT experience.
· Very strong workstation and server support – including Windows Server 2003 and 2008.
· Strong working knowledge of Internet communications and protocols (TCP/IP, DNS, DHCP, SNMP).
· Experience working with routers, firewalls, and switches.
· Strong understanding of security practices.
· Certifications from Microsoft or CompTia desirable.
· Knowledge of RMM (Kaseya) and PSA (AutoTask) tools a plus.
· Scripting competency desirable.
· Mac experience a plus.

General Skills Required:

· Strong problem solving skills.
· Must be able to multi-task and quickly adjust between different customers and various customers problems.
· This position can be fun and stressful. If you cannot handle stress do not apply.
· Excellent oral and written communication skills.
· Ability to work independently with minimal supervision.
· Ability to learn & support new technologies quickly.
· Must be logical and organized in approaching problems and ways to solve them.
· Be able to track multiple issues and prioritize work quickly in order to deal with the highest priorities.
· Excellent customer skills and customer relationship management skills, with proven ability to build relationships with key decision makers.
· Ability to work in a team environment.
· Strong project management skills.
· Flexible to handle after-hours support when required.
· Ability to work with customers in troubleshooting issues and fulfilling requests.
· Ability to clearly document procedures.

Green Light Business Technology/Computer House Calls offers a competitive salary; medical, dental & vision insurance; vacation time; and a retirement fund program.

Green Light Business Technology, a division of Computer House Calls, is a provider of managed services to small and medium businesses. We have an opening for a Managed Services Technician / Network Administrator to work in the managed services division of our business. We are looking for a qualified candidate with commercial IT experience that can hit the ground running.
Responsibilities Include:

• Provide day to day technical support for customer hardware and software.
• Monitor and manage alerts that come through from managed services customers.
• Effectively manage tickets to comply with service level agreements.
• Assist in the sales process for managed services.
• Perform technical assessments for customers.
• Design and implementation of technology infrastructures including networking equipment, servers, workstations, and software at customer sites.

Technical Skills Required:

· 3-5 years of commercial IT experience.
· Very strong workstation and server support – including Windows Server 2003 and 2008.
· Strong working knowledge of Internet communications and protocols (TCP/IP, DNS, DHCP, SNMP).
· Experience working with routers, firewalls, and switches.
· Strong understanding of security practices.
· Certifications from Microsoft or CompTia desirable.
· Knowledge of RMM (Kaseya) and PSA (AutoTask) tools a plus.
· Scripting competency desirable.
· Mac experience a plus.

General Skills Required:

· Strong problem solving skills.
· Must be able to multi-task and quickly adjust between different customers and various customers problems.
· This position can be fun and stressful. If you cannot handle stress do not apply.
· Excellent oral and written communication skills.
· Ability to work independently with minimal supervision.
· Ability to learn & support new technologies quickly.
· Must be logical and organized in approaching problems and ways to solve them.
· Be able to track multiple issues and prioritize work quickly in order to deal with the highest priorities.
· Excellent customer skills and customer relationship management skills, with proven ability to build relationships with key decision makers.
· Ability to work in a team environment.
· Strong project management skills.
· Flexible to handle after-hours support when required.
· Ability to work with customers in troubleshooting issues and fulfilling requests.
· Ability to clearly document procedures.

Green Light Business Technology/Computer House Calls offers a competitive salary; medical, dental & vision insurance; vacation time; and a retirement fund program.